One of the common mistakes for newbies is that they got the wrong JOY address. Please make sure you are sending JOY to the right address!!
JOY token address: 0xDDe12a12A6f67156e0DA672be05c374e1B0a3e57
Add JOY token on MataMask
1.Click Add Token.
2.Paste in JOY address, and MetaMask will automatically fill in the others.